A user who wants to access the mailbox containing the documents must first login securely. The service provides several signee login and authentication methods depending on the selected trust level and login method. Depending on the content, the document sender sets the desired level of login security and authentication method that the signee must use to prove their identity before accessing the documents in the mailbox and signing them.

Available login (authentication) methods:

1. Basic login – single-factor authentication (1FA)

The signee receives an email with a link to the document. Using their email account and the link in the email they receive they can access the documents in the mailbox. When the signee selects the received link the browser opens a web app which allows them to sign the document.

2. Advanced login – two-factor authentication (2FA)

The signee receives an email with a link to the document.   

- If the signee does not have a SETCEE electronic identity, the quick and simple process of creating it is started when they click the link. In the first step the signee must confirm their mobile phone number by entering a one-time password (OTP), received in a text message. The next step is to confirm the signee’s data which was previously entered by the document sender (first name, last name, email address and mobile number) and select the method of receiving the OTP for login (text message or through the Google Authenticator mobile app). If the document sender has required a higher trust level for the login method, the signee must enter a password or a password and OTP. After successful registration the signee is assigned access to a document mailbox and the option for e-signing. 

- If the signee already has a SETCEE electronic identity, then after clicking the link in the email they must confirm the authenticity of their e-identity in accordance with the selected trust level set by the document sender. After successful login the signee can access a document mailbox and has the option of e-signing.

3. Login with a local qualified digital certificate (QDS)*

The signee receives an email with a link to the document. By selecting the link to the document the signee logs in with their personal digital certificate, thereby proving their identity. After successful login the signee can access the document mailbox and select the option for electronic signing with a personal qualified digital certificate. 

*The BetrSign® service currently supports qualified digital certificates, issued by Slovenian qualified trust services providers. Qualified digital certificates offered by trust services providers will soon be supported too:

- from Slovenia,
- from Croatia,
- from Serbia,
- on the EU trusted list.

Document signing with the BetrSign® service is independent of the user’s choice of electronic signature and is simple, fast and intuitive. Subject to the content of your documents and/or the type of business process you can select what form of electronic signature will be required from the signee(s).

You can choose from several forms of electronic signature:  

- Click2Sign
- Signing with a local qualified digital certificate
- Signing with a cloud qualified certificate
- Capture of handwritten signatures (tablet, smartphone)
- Capture of handwritten signatures on a Wacom signing device

Descriptions of the different types of e-signatures: 

- Click2Sign

The signee has the option of easily signing documents with a single click. Each signature is confirmed with a qualified digital seal provided by the BetrSign® service provider or the qualified digital seal of the document’s sender*.

- Signing with a local qualified digital certificate**

The signee has the option of signing documents with a personal digital certificate on a secure medium (a smart card or smart USB key);

- Signing with a remote qualified certificate*** 

The signee has the option of signing documents with a personal digital certificate stored in the cloud of a qualified trust service provider;

- Capture of a handwritten signature (tablet, smartphone)

The signee has the option of signing documents by capturing their handwritten signature on a mobile device (tablet computer or smartphone). A visualisation of the captured handwritten signature is included in the document, and both are protected with a qualified digital seal;

- Capture of a handwritten signature on a Wacom signing device

The signee has the option of signing documents by capturing their handwritten signature on a Wacom signing device. A visualisation of the captured handwritten signature is included in the document, and both are protected with a qualified digital seal provided by the BetrSign® (SETCCE) service provider or the qualified digital seal of the document’s sender*. Subject to the client’s requirements and local legislation, the service also provides the capture and inclusion of the biometric data for a handwritten signature in the signed document. Biometric data is further protected with strong encryption.

*NOTE: the BetrSign® service provider allows the client to install their digital certificate and signing key for the qualified digital seal on the provider’s secure infrastructure according to a predefined protocol. The qualified digital seal is used exclusively for document signing by the client’s representatives and its customers.

**NOTE: The BetrSign® service currently supports qualified digital certificates, issued by Slovenian qualified trust services providers. Qualified digital certificates offered by trust services providers will soon be supported too:

- from Slovenia,
- from Croatia,
- from Serbia
- on the EU trusted list,

Qualified digital certificates issued by trust service providers from Montenegro and Macedonia will also be supported shortly.

***NOTE: The BetrSign® service supports document signing with personal digital certificates stored in the cloud of qualified trust service providers:

- OneSign (Halcom, Slovenia)
- SI-PASS (Ministry of Public Administration, Slovenia)
- E-Potpis (FINA)

All forms of digital signature supported by the BetrSign® service are classified according to the requirements of the eIDAS European regulation as advanced or qualified forms of electronic signature. 

Sending one or more documents for e-signing
By simply dragging and dropping or selecting documents from the file system you can include a maximum of nine documents in a single job that are to be sent to the signee for signing.

Sending of a document to any number of signees
A document can be sent for remote signing to any number of signees and you can separately request a different level of login or type of e-signature for each individual.

Default signing workflow on a document template
A multiple use document template with a precisely defined signing workflow can be prepared in advance. This makes it faster and more efficient to send documents for remote e-signing for known procedures and processes. A template can store the exact position where the e-signature is to be inserted, the required login method, type of e-signature and signees. The use of templates allows for the automation and standardisation of the process of preparing and sending documents to be e-signed.

Storage of job drafts
If the signing workflow has not been completed and the documents not sent to signees, a draft of the prepared job with the accompanying documents remains stored in the mailbox. On the next login into the portal with the saved draft you can continue editing the document and setting the signing workflow and signees.

Saving of signees
Saving signees to your internal address book simplifies and accelerates searching for all the data required for selecting and including signees.

Entering custom email content
Send the signee a customised welcome message inviting them to sign the document.

Automatic signee notification
When a document is sent all signees and those whom you wish to notify that the document is ready will receive an email with a document link where signees will be invited to e-sign the document.

Re-sending a document for signing
If the recipient does not respond to a request for the remote e-signing of a document or the recipient wants to receive the document again, you can re-send it to them for e-signing.

Review of document statuses
The signing workflow of the sent document can be monitored anywhere and at all times. Information about the activities of your signees allows you to determine whose signatures you are waiting for, whether a document has been declined, if it has already been signed by all the signees, or if it is already archived.

History of all signed documents
Access to a list of documents submitted for remote e-signing in a selected time period (up to 6 months in the past) provides a comprehensive insight into the history of e-signed business documentation with your customers and partners.

Inclusion of brands
Highlight your brand in email messages in accordance with your visual branding, corporate colours, logo and specific text, received by the recipients/signees of your documents.

Multilingual support
The Pero®START service is trusted by both clients and end users. It is an internationally recognised and trustworthy service with more than 300,000 users in 15 countries. These users can currently access e-signing in different languages.

Mobile device support
The BetrSign® service can be used for e-signing in any device with internet access. We have adapted the user interface for tablets and smartphones.

MS Word

If you create the majority of your documents in Microsoft Word, then simplify e-signing with the BetrSign® plugin for this Office suite. A simple, user-friendly process allows you to assign a signing workflow and signees to a document created with the Office suite and send it for remote e-signing within Word.

Integration interfaces (API)
A lack of resources and the complexity of integration are often challenging when the question of integrating e-signing into a client’s existing business information systems comes up. The BetrSign® REST API allows for simple integration by developers.  Instructions, examples and guides for integrating e-signatures into business systems dramatically simplify work.

Integration with any business information system
Connect your existing business solution (SAP, Dynamics, SharePoint…), document system (ECM, M-Files), CRM system (SalesForce) or any other specialised business information system to the BetrSign® remote signing service. More than 100 different business information systems are already connected to the BetrSign® cloud service.

User login with Single-Sign On (SSO) or tokens
Simplify user management with a centralised user system for login or an existing user database system for a dedicated user support information system (ERP, DMS, CRM, user portals or other web support portals).

Automatic addition of users
Central user management enables automatic adding, deletion and deactivation of your users. This provides worry-free use of the service for all your authorised users of the BetrSign® remote e-signing service.

One signature for all documents (for handwritten signatures with Wacom signing devices)
Use a Wacom signing device to provide customers with a unique user experience even when they are required to sign in several places within a single document, or to sign several documents at the same time. With a single captured electronic signature, the signature will be securely included in all locations designated for remote signing. With the single signature signing process the BetrSign® service takes care of all additional security mechanisms to prevent any manipulation of the signature or documents.

Four-eyes principle
Establish a system for fraud prevention and provide the option for signing or confirming documents based on the four-eyes principle, where a document must be signed by at least two responsible persons.

Management of user groups
Enable the creation of different groups of signees with different privileges in the preparation and document signing phases of the process. Make sure that the right people will access and sign the right (types of) documents.

Setting the validity period of a document
The option for setting the time that a signee has available for signing a document prevents potential further inconvenience in communicating with the customer and the additional work that this results in.

Adding a QR code
If you would also like to prove the authenticity of a printed copy of an electronically signed document, one of the more elegant solutions is to add visual labels – QR codes – to the document. A QR code cannot be counterfeited because it is signed with the same digital seal and contains all the key data about the job pr signed document.

Video identification
You can use the video identification function to streamline identification and on-boarding of signees. Video identification enables the advanced digital transformation of your company, reduces the costs of including (digital) clients or partners and provides a unique user experience. The video identification procedure is simple and fast, and the signee only needs a personal ID and a mobile device or computer equipped with a camera. After successfully completing the video identification procedure the signee can sign a document in the same step.

Enterprise SLA
High quality conditions are available for advice regarding the use of the BetrSign® service, its implementation, responsiveness and support. For each client we agree on individual implementation conditions and use of the service in a way that is most appropriate for the requirements of e-signing.

Enterprise user support
As the key to successful usage of e-signing in large enterprise systems is interruption-free and professionally flawless user support, we provide you and your users with (international) quality support and a fast response which ensure that using the service is easy and comes with a high level of satisfaction.

Adjusted price list
Together with you we explore paths to achieving your business goals using our advanced services and understanding of the scope and complexity of your operations. When looking for optimal solutions for the transition to digital business processes in specific business environments we are always available to implement the appropriate business model, which best aligns with the needs of your business.

Signing with the client’s qualified electronic time stamp
According to a predefined protocol we can install your qualified digital seal on the secure infrastructure (HSM) of the BetrSign® service, and this can be used for signing by all employees and your customers according to their authorisations.

Compliant electronic storage
If you need long-term and legally compliant document storage, but do not have the required information support, you can deposit all e-signed documents in an accredited service for long-term storage. Authenticity and integrity of archived documentation is provided with a safety mechanism and time stamping of electronically stored documentation. Submitted documents are automatically sorted according to a pre-agreed classification in line with your business needs.

Any kind of distribution
Signed documents can be immediately available for further processing in your backend business information systems. The BetrSign® service can use the secure SFTP protocol to forward signed documents to a pre-set depository or to predefined email addresses.