The https://webshop.setcce.com/ website is operated by SETCCE d.o.o., of Tehnološki park 21, 1000 Ljubljana, Slovenia; registration number: 1594389000; VAT ID number: SI 39705684.
The general terms and conditions set out the functioning of SETCCE'S online store, and the rights and obligations of the customer and the vendor, and regulate the business relationship between the vendor and the customer and/or the recipient.
The customer is bound by the general terms and conditions in force at the moment of purchase (submission of the online order). Users are reminded of the general terms and conditions each time that they submit an order, and confirm their acceptance of them by submitting the order.
The customer (also known as the buyer or the user) is a legal entity that orders or pays for a product via SETCCE's online store.
The provider of products on the online store is SETCCE d.o.o., of Tehnološki park 21, 1000 Ljubljana, Slovenia.
By accepting the general terms and conditions, the customer declares that:
The purchase process involves several steps.
The customer uses an electronic form to select the options offered by the product. After selecting all of the desired functionalities and extra options, the customer reviews the whole order including prices and tax (applies to payers in Slovenia).
This is followed by the entry of the information for submitting the order:
The final step is the submission of the order.
You can amend your order at any time before submitting it (increasing, reducing, adding any product), or withdraw from the entire order. When you submit the order, you will receive an automatic confirmation of the order in your email, with all the necessary information for your own records.
Products on SETCCE's online store are in the form of software: they are sent to the customer in the form of licensed files via the email address cited by the customer when submitting the order.
SETCCE products can be ordered by completing electronic forms.
The customer may pay for the order via an invoice, or by making a transfer to SETCCE's PayPal user account.
SETCCE considers an order to have been paid for when:
When SETCCE receives an order, it informs the customer via email that the order has been received. Once a product has been ordered, SETCCE promises to send the customer the user licences within five business days of successfully receiving the transfer into the bank account or PayPal account.
PAYMENT FOR PRODUCTS
The prices cited on SETCCE's online store are exclusive of VAT, unless expressly stated otherwise.
Should there be an error in the indication of the price where the price is incorrect for an unknown technical reason, SETCCE reserves the right to cancel an order.
The prices published on the online store differ from the product prices that would be paid by the customer when enquiring about an offer via a contact form or via the telephone.
SETCCE reserves the right to change prices without any prior notice.
The first annual subscription must be paid during the purchase. After the first support period (of 12 months) ends, an annual subscription must be paid each year in advance.
Money is non-refundable after being received; support services cannot be cancelled (the first payment is an exception, after which the customer has 14 days to withdraw from the order). The failure to pay for a new annual support period entails the immediate loss of support services.
Promotional codes received during promotions, via online updates or in any other manner may be used in the online store.
The conditions for using promotional codes are as follows:
the promotional code is entered by the customer in the relevant field in the online basket
There is no need for customers to register to submit an order in SETCCE's online store. Customers of the online store are thus unable to review their past orders.
The conditions for withdrawing from a purchase are as follows:
SETCCE reserves the right to cancel an order in part or in full, informing the customer in writing if:
it will cease selling the ordered product
The exclusive recourse of the customer and the customer's sole entitlement to compensation, and the provider's exclusive liability under the warranty, at the provider's discretion, are as follows:
SETCCE accepts no liability for direct or indirect damage (including business damage, loss of profit, interruption to business operations, loss of data) that arises with or from the use of the software.
SETCCE undertakes to rectify all defects at its own expense during the warranty period of one year if such defects arose despite correct installation, configuration, use and maintenance of the software. It also undertakes to rectify any established defect of this type at the earliest possible juncture, and no later than by the legally prescribed deadline.
SETCCE rectifies defects at its own location. The warranty does not cover defects that arise as a result of incorrect installation, configuration, use or maintenance by the customer.
The customer undertakes to prevent the use of software covered by this agreement outside the provisions of this agreement, and to prevent its employees, business associates and third parties from:
Any infringement of the above provisions shall entail the immediate termination of this agreement without the refunding of any licence fees paid, and shall create liability on the part of the customer in accordance with applicable regulations, including liability for direct and indirect damage incurred by the provider.
A customer who has settled all outstanding liabilities in connection with updates and maintenance of proXSign® software is entitled to:
If when reviewing a request for the rectification of a defect (or subsequently) the provider determines that the customer's report does not constitute an actual defect, but is instead an error or restriction in the system environment into which the provider's software is integrated, the provider shall inform the customer accordingly, and agree on the further handling of the request.
The customer undertakes to report disruptions to the functioning of software to SETCCE at the earliest possible juncture, within five business days, thereby enabling disruptions to be rectified in timely fashion.
The customer is entitled to receive notices about new software features.
The customer reports defects by email (firstname.lastname@example.org).
SETCCE undertakes to:
The response time is counted within the framework of the provider's office hours, and is the time taken from the moment that the report is made to the moment that direct contact is established with the customer. The deadline for rectification does not include the response time.
The customer must submit the following information when making a report to the provider:
Slovenian law applies to all relations between SETCCE and the customer. Disputes arising in the general terms and conditions and/or other contracts concluded with the provider shall be resolved amicably. When an amicable solution cannot be found, the competent court in Ljubljana has jurisdiction for resolving a dispute arising in relations between the provider and the customer.
SETCCE reserves the right to amend the general terms and conditions, to amend the price list, and to make other changes without the customer's prior consent. Should the customer not accept the changes, it may withdraw from the business relationship; otherwise the customer shall be deemed not to object to the changes and shall be bound by them.
In the event of a failure to observe the general terms and conditions, either of the contracting parties may withdraw from the business relationship with a notice period of 90 days. The notice period is counted from the day that written notice is given that the contracting party wishes to withdraw from the business relationship. The contracting parties may withdraw from the business relationship without notice in the event of a serious breach of the general terms and conditions.
When the general terms and conditions stipulate deadlines by which the provider is obliged to respond or to provide or begin providing a specific service, the provider reserves the right to extend the deadlines in the event of circumstances originating from outside the provider's realm, in the event of the customer failing to ensure proper conditions for the work, or in the event of the customer failing to complete its tasks as set out in the general terms and conditions.
The general terms and conditions are stated on SETCCE's online store pages, and the customer is made aware of them before submitting an order and must accept them (by clicking a confirmation box in the order submission form).
By law, a business relationship is formally entered into when the customer accepts the general terms and conditions, and the provider sends confirmation of the order after the order has been submitted.